Return Policy

We strive to provide a seamless shopping experience, including a straightforward and efficient return process. If you need to return an item, please review our guidelines below.

General Return Guidelines:

  • A valid order ID or proof of purchase is required to initiate a return.
  • Returns must be initiated within 7 days of the item's arrival.
  • The return period varies depending on the warranty of each product.
  • In some cases, we may request images or videos to assess the return request.
  • Partial returns are accepted if only part of the order needs to be returned.


1. Change of Mind (Order Amendment or Cancellation)

  • We generally do not accept returns due to change of mind; however, we review each situation on a case by case basis.
  • Requests must be made within 7 days of the item's arrival.
  • If your order has not been dispatched, we can process a cancellation or amendment immediately.
  • If the order has already been shipped, it must be returned before a refund or exchange can be issued.
  • We will provide return instructions and the return address.
  • Return shipping costs are the responsibility of the customer, and tracking details must be provided.
  • Refunds will be processed once the returned item has been received and verified.
  • If a replacement is preferred, we will send it based on availability.


2. Incorrect or Faulty Product (Refund or Replacement Request)

  • If you receive an incorrect or faulty item, please contact us within 7 days of the item's arrival.
  • To help us resolve the issue quickly, we recommend providing a photo or video of the faulty item when reaching out.
  • We will provide return instructions, including a prepaid shipping label.
  • Once the item is returned, we will track it to ensure successful delivery.
  • You can choose one of the following resolutions:
    • Refund: A refund will be processed once the return has been received and confirmed.
    • Replacement: If you prefer a replacement instead, please specify the product you wish to receive. We will dispatch it based on availability and provide tracking details.


For any return-related inquiries, please contact our customer support team. We appreciate your business and are here to assist you with any concerns.